Trainer, Customer Success (24596)


Are you passionate about helping others know how to configure, utilize, and get value from cutting edge technology? If so, come join the Product Training team in the Customer Success organization of PROS.

Reporting to a Senior Manager of Customer Success, in this role as a Trainer, you will be responsible for designing, developing, and maintaining product training for PROS pricing and selling solutions with multi-channel delivery to customers, partners, and employees.

The position requires the candidate be versatile and demonstrate capability in multiple areas including business acumen; content development and maintenance with a variety of formats; training delivery in multiple modes; environment support; logistics planning; learner support; digital learning system management; and technical support to meet the needs of the adult learner.

The ideal candidate will have a passion for adult learning, technology, and a desire to work in a team-focused creative environment.

A Day in the life of a Trainer- About the Role:

  • Work closely with Subject Matter Experts to gather information required for content and course development and delivery.
  • Design learning courses and activities that use the appropriate instructional design strategy to ensure learning goals and objectives are met.
  • Explain complicated topics or long processes in an easy to understand manner with supporting visual representations.
  • Collaborate with the Product organization to build training for new products and functionality.
  • Design and maintain eLearning courses collaborating with Subject Matter Experts and eLearning developers to meet the needs of the learner.
  • Design, maintain, and deliver instructor-led and virtual-led courses using presentations, demonstrations, videos, live environments, and exercises.
  • Manage all logistics and planning tasks for instructor-led and virtual-led courses
  • Conduct live sessions for online learners to get help and additional support
  • Manage certification exams ensuring they are accurate and reflect the corresponding comprehension
  • Review course feedback and determine how to make appropriate updates for continued course improvement
  • Identify and implement process and quality improvements to maximize and streamline user experience.
  • Ensure deliverables are timely and meet quality standards.
  • Work collaboratively with people across functional areas and levels of the organization.

Required Qualifications - About you:

  • Demonstrated experience with training content development and delivery or passion for technology and teaching others how to use it.
  • Demonstrated ability to prepare content with clear, concise, compelling value
  • Demonstrated ability to teach people complex topics while maintaining professionalism and patience
  • You communicate crisply. Exceptional written, verbal, critical thinking, problem solving, and interpersonal communication skills
  • You are a team player. Positive attitude, team builder, collaborator, patient, reliable, and respect for others.
  • Flexibility to prioritize and manage multiple activities simultaneously.
  • Strong technical skills, attention to detail, and problem-solving abilities.
  • Excellent organizational skills, initiative, and self-management.
  • Experience with technical writing and/or maintaining documentation such as online reference guides, course materials, knowledgebase articles, and exercise instructions is a plus
  • Able to travel up to 25% of the time domestically and internationally

Basic Skills:

  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Design: Making use of effective visual communication and creating aesthetically appealing content.
  • Writing: Communicating effectively in writing as appropriate for the needs of the audience
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Troubleshooting: Determining causes of operating errors and deciding what to do about it
  • Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Time Management: Managing your own time and the time of others

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